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Delivery Information

We operate only in the national territory, not selling products to other countries through this sales channel.

For the purpose of counting the delivery time, Saturdays, Sundays and holidays are not considered working days.

Posting on Saturdays, Sundays, holidays and after the postage deadline, consider the next business day as the day of posting.

In the event of a loss of the goods, the customer will be refunded the amount paid for the goods or if he prefers, a new order will be sent with the same products as the lost order.

The goods can be received by third parties, such as condominium porters and family members, as long as they sign the receipt of the same.

Return or exchange of goods


Upon receipt of the order, refuse receipt and contact us in any of the following cases:

Product damaged in transport;

Violated packaging;

Product in disagreement with the order.

The returned goods must have the internal and external packaging intact (not having been opened), in conditions to be sold again, with no indication of use or damage of the product, its components or its packaging.

Only through the specific form will requests for return or exchange be accepted.

For reimbursement of amounts, each situation will be analyzed individually so that we can establish terms and form of reimbursement.